Okay, that wasn’t great was it? You’ve ended up here because you saw this screen: This is because you should have reporting access so that you can access the tools that need it. Read this guide to understand more about the Report Access Editor The tricky bit, of course, is that you can’t fix it yourself because the lack of reporting access is preven...

This feature allows you to plan in advance (which is always useful!) when people will need to be excluded from reporting, as often managers will already know this, and just want accurate reporting week-on-week.   Once you’ve set up your exclusion dates for everyone who needs one, the platform will automatically apply them for you when you need them....

Just before we start, if you’ve been sent to this guide from the Help button and you have just clicked on Refresh Schedule: … then you’ll want to read through this guide  Refreshing courses  - if not then read on! After a while of using our platform and possibly creating your own courses using ECB, you’ll want to see immediately which courses are ac...

It’s always a good idea to include a course survey after learners complete a course, so you can get their feedback on the structure and content, and most importantly, how the learning is going! Post-course surveys are such an important tool, but often don’t always get utilised to their full potential. There is a wealth of data and information that y...

Sometimes, you just need to email out an Excel report that shows specific reporting data for your business. The reporting tools on the platform can already do a lot of the data gathering and presenting for you, but we understand that people want Excel reports too! And exporting data is something you can absolutely do on this platform. From the Repor...

If you want to set a user as inactive, a quick way to do this is: From your dashboard select Learners followed by Overview: Search for the user in question and select the More icon. This will reveal a drop-down menu which includes Make User Inactive. At the next screen, enter a Leaving Date (even if they are not leaving, and you just want to tempora...

This article relates only to customers of the Upskill People Store (for example https://store.upskillpeople.com - there are other branded stores available and the functionality is the same as described in this article.) First, you need to sign in: … and then go to My Account: From here you can access your e-learning account: … and you will be taken ...

Learning profiles are all well and good until you find that you’ve somehow managed to collate hundreds of them, and you just don’t know which way is up with half of them! You end up with profiles that are basically the same minus one or two small differences, and it just becomes quite difficult to navigate and correctly assign everyone with the nece...

How videos play in a course There are two ways that a course can play a video: From Vimeo A video playing from Vimeo looks like this: The player controls will allow you to: Play/pause the video Adjust the video quality Play/exit full screen mode The Vimeo video will be called into the course player directly from Vimeo . If you are accessing a course...

When courses have been put on your learning platform, the latest will always be displayed at the top of the list on the learning roadmap. This might be completely fine for some, but for you, this might be something you want to change. Especially if you’re looking to organise your courses in a specific way. This is done from your dashboard, select Co...

Can Upskill People courses be displayed in other languages? There's a simple answer to this; if you work in the UK then you should take the courses, and especially pass the assessments, in English. After all, that's what food ingredients and safety signs are displayed in! However, we recognise that our clients employ people who don't have English as...

There’s little point in having all this data about our learners and courses if your managers can’t see or access it! You need to give them reporting access, so they can do just that. To do this, you need to go to Learners from your dashboard to assign them reporting access . And there are a couple of ways to do this… If you’ve got other things to up...

So, you’ve brought across your learners from another source (which we call importing), and now you need to see if it’s worked… and we have a handy tool for that! When learners are imported into the system, there’s something called an import file run. This is basically a way for the system to check that all is well with the imported learners. If anyt...

UpskillCloud is what we mean when you are using your own learning platform to host content created by Upskill People e.g. from our Generic content library, or content that you have created yourself using Easy Course Builder. We use it because it allows you to access great learning content whilst, also being able to: Quickly and easily update your EC...

Overview To ensure you produce a top-quality course, which really gets the message across, you need to first think about how you structure and write your script. It’s all related to good design! You might find this guide useful: What is ECB and why use it? The hardest thing with creating a course is scripting it well and gathering all the relevant c...

If you have just one or two learners to add to your learning platform, then the quickest way is to use the Add learners application, so you might find this useful:  Managing new learners If you’ve got a lot of people that you want to add, for example when you first set up the platform and want to get everyone uploaded from your payroll/HR platform, ...

As a manager, you might find that you need just one or two of your team to repeat a course in order to be compliant and prove due diligence. And there’s a really easy tool that you can use to do just this – Refresh Courses. One example might be if they have failed a test purchase, a pretty serious offence. This wouldn’t fall under the category of ‘m...

Why Clear Your Cache? When using your learning platform, your browser saves files on your device to help pages load faster. This is great for efficiency, especially when there’s a slow internet connection. However, if the content has been updated (either by us or your content team), you might only see the latest content if you clear your browser cac...

To start building your text page select the blue pen icon next to it. Enter a Page Title (in the course this appears at the very top of the screen after the item name) and a Page Heading (which appears above the main body text in the course). Asset Type - Select which type of asset you want to appear on the page. It can be a still image or a video. ...

Courses are created and previewed in the course builder staging area - this is your development area, your studio if you will. This is where you can create and adjust courses until you’re ready to put them out into the world, for your learners to complete. It’s only when you deploy, or publish, to your live area that courses can then be seen on the ...

A great way to save yourself time every day is to automate the process of adding new starters, moving people around your organisation and updating any personal details; and setting people as leavers. If you’re working with Fourth Hospitality to co-ordinate this information at source, then integrating this into your  Upskill People learning platform ...

Why would you do that? Following on from our previous guide Duplicating a course in ECB , you might also want to make your changes using a different Upskill People learning platform – it could be that this course is going to be translated into a different language, which is why you duplicated the English version of the course and you just need your ...

A good quiz is vital to the success of your course, and what the learners learn. If you’ve produced great learning, the quiz should be easily passable, and your learners will really feel a sense of achievement. You might find this guide useful: Writing good quiz questions Don’t waste all your time and effort of having great content, and then failing...

At Upskill People, we understand that different folks with different job roles need specific tools to deliver world-class performance. You may want your managers to have access to reporting data to monitor their team's progress and give a friendly nudge when someone needs to complete a course. You may want them to exclude team members who are off si...

Overview Easy Course Builder (ECB) is a great tool for you to create and design your own online learning materials, but to ensure you produce a top-quality course, you need to think about how you structure and write your quiz questions. This links back to the idea of good design, which we talk about more in What is ECB and why use it? Learning how t...

You’ve sat down with your cup of tea, ready for an afternoon of learning, but just as soon as you’ve started, you’ve already hit a roadblock. The course won’t launch! It used to be that the most likely reason for a course not launching correctly is that it was using the Flash plugin, which used to be quite common when opening a SCORM 1.2 course from...

Imagine having a free day without worrying about keeping on top of your new starters, movers and leavers. Don't worry, it's not as complicated as it sounds. You can easily automate them with a little help from your friends (that's your IT team and us!). We're here to guide you through the process and make it as smooth as possible. Start by connectin...

You may have a few vague goals in mind for your courses and learning, but do you have real and structured goals as part of your learning and development plan set in place? It’s one of the things we’re always talking to customers about and for good reason! Setting goals and knowing exactly what to measure, and how to measure it, is incredibly powerfu...

At Upskill People we want everyone to benefit from the learning that is available from your learning platform. We know that the major technology companies include accessibility options (within a browser for example), so this short guide explains where to look so that you could access them. We’re going to use the example of the Chrome browser and the...

So, you’ve created and published your brand new course, you go to launch it, and at some point in the course, you see this dreaded message: Why does this happen? It happens because the course player cannot decode something that’s in the page. If you were to look at the corrupted page in your browser you’d see an error, something like this: What do I...

Reveal pages are pages where not all the sections are visible all at once but are revealed gradually. They’re a really good tool for breaking up related information – much better than having lots of separate text pages. And always remember the rules for writing course content – keep it brief, easy to read (plain English), and easy to understand. To ...

Why use ECB at all? If you have some learning that you want to get out to a lot of people in your organisation in a quick, consistent and measurable way, then Easy Course Builder (ECB) is for you. It’s possible to get knowledge and skills distributed throughout your whole business in as little as 15 minutes. It’s quicker than making a brew for the o...

Before we start, if you’re having trouble logging in then here’s a guide that will help:   The Login page and help if you need it When you first log in to the Upskill People learning platform with your username and password, you’ll see your learning roadmap – which is where you’ll find all the content that has been assigned to you. All you need to d...

Now that you’ve got to grips with Grouping courses into learning profiles, you know that you can create a  learning profile  for someone based on the job that they do (i.e. their  job type ) and you’ll have assigned it using Manage job types: You now find yourself in a situation where you need some of your people to have access to a particular cours...

So, you know how to check your error log, but what do half these errors even mean? Well, we’ve put together a list of the critical errors, and the not so critical warnings that should help you figure it out! Critical errors These are errors which will usually stop a person from being imported onto the platform, which means they basically don’t exist...

You will see several symbols that tell you where you’re up to with each course. But what exactly do they mean? There are four different course statuses which you can quickly filter in your Learning Road Map to help you complete your courses more quickly: Not Started means that you have not yet accessed the course. Press Quick Start to jump right in:...

“Location attributes alone may not actually do anything”, and this is absolutely true from a technical perspective. But they can, however, be an extremely useful tool in your quest to get the right courses to the right team members – with a little bit of help from Upskill People! Let’s start by looking at what location attributes are! These are basi...

Hi! You’ve arrived at this guide and you are wondering why it seems to be such a challenge to enter the username and password that you’ve been given, let’s see if we can help! Your log in details might have come via email, company communication or your manager has told you. Top tip – if you’ve registered an email address then you can also log in usi...

Having an icon for a course could really come in handy if you want to upload a Scorm 1.2 course, build a course in Easy Course Builder (ECB), or update an existing course.  From your dashboard select Courses followed by Overview. From here, select Create a Course Icon as shown below: The whole point of this application is to create a correctly sized...

Welcome to the Upskill People Store, it’s a great way for small teams and businesses to get access to some great and cost-effective learning. So, you’ve found our Store – what next? You’ll need to create an account either before or after you’ve had a browse around. Top right of screen you’ll see My Account: … where you’ll Create an Account as well a...

Once you’ve created your brand new course, you need to select it from the Course List, then Create new module. Add the title, then Submit. Courses are made up of modules, containing a maximum of seven items and one tracked quiz. Within those items are pages – which can be text, reveal, video, or an untracked quiz. We’ll find out more about these lat...

To start building your video page, select the blue pen icon next to it. Enter a Page Title (in the course, this appears at the very top of the screen after the item name). You also have the option to include introduction and summary text, or you can leave these blank and the video will just appear on its own. If you don’t want any intro/summary, the...

Reporting forms a huge part of many of our jobs, but what tools are available to you when it comes to reporting on your learners? Here’s an overview and description of those tools, accessed from the Reporting Tools menu: Analyse overall performance - This tool gives you an overview of your team's completions using easy-to-view infographics. You also...

This tool gives you an overview of your team in a table-like format. It lists each learner and gives you an easy view of the courses that each of them currently has assigned. It shows you for each learner which courses have been completed, which have been partially completed, and which haven’t been started yet. You can even export the data for the c...

You might have e-learning content that you’d like to use on the learning platform, that comes from another partner or supplier. And if this sounds like the sort of thing you’re looking to achieve, then we’ve got you covered with the SCORM uploader. Our platform is entirely compatible with SCORM modules (which stands for Sharable Content Object Refer...

Before we can even begin, it’s important that you have access to your own Vimeo account from https://vimeo.com The free account is great, but it won’t do everything you’ll need. We recommend that you pick their Starter plan (from https://vimeo.com/upgrade-plan ) as a minimum because you’ll need access to their custom video player. So, you’ve created...

Courses that actually work: Engaging, speedy, and practical courses that give your people the skills to perform better. From Safety, Health and Wellbeing, EDI, Food Safety, Age Restricted Goods, to Fire Safety and Data Security. Beyond keeping them on the right side of the law, we’ll help you get them flying with great skills that will impact your b...

So, you’ve been using the Upskill People Learning Platform for a while now, and your workforce is just thriving on it! But you will find instances when a course they’ve all completed becomes obsolete and no longer needed on the platform, and another will have to be completed in its place. At this point, you might ask “what happens to the old one?”, ...

So, you’ve created or updated a learner’s details, and they’re just not saving. This is clearly a total and utter nightmare! But don’t worry, it’s fixable so read on. When a learner’s details aren’t saving, the number one cause is a duplicate email address caused by the automated import. It might also be a duplicate username (very rare) or an email ...

We’ve shown you how to group courses together so that they can be assigned to lots of people in one go in this guide:  Grouping courses into learning profiles . But what if you have one or two people that just don’t fit any particular mould? It’s a rare occurrence, but a real challenge when it does! Before we go into how to create a flexible profile...

As we know from  Refreshing courses   we can refresh a course for an individual or we can make lots of people do a course again. This is great but what are my options with regards to automating this process? I’m so glad you asked, read on. You have two options when it comes to automation: Make an individual do their course again after a set period o...

So, you’ve created your course script and uploaded the assets, and built it in ECB. How do you see what it’s going to look like for your learners, and make tweaks before you take the plunge and make it live? Good question! Here’s exactly how: From your course list, underneath the course title, select the blue text Deploy. Then choose Preview Course ...

This tool allows you to look at the completion statistics of all your learners and fine-tune through the use of reporting filters. You can do things such as view the time they have spent learning, the average quiz attempts on a course, and download detailed exports of your data. This information could prove very useful for reports to a Board or high...

When learners complete courses (or even key modules within a course), they can earn badges. Why should I use learner badges, we hear you ask? Well, it’s all about motivating people to learn. We don’t want to turn learning into too much of a game, but to give people the motivation to continue and complete their learning. In the end, everyone wants to...

So you’ve learnt how to mark a course as completed for an individual, here’s a  reminder . Imagine you’ve just created a new course and decided that not everyone has to complete it from scratch. And what if there are literally hundreds of people to update? The good news is that you just need to prepare a CSV file that will do the heavy lifting for y...

This tool is used to reset passwords for your learners, plus other password-related functions. It’s only available if you’re responsible for managing a team (managers, supervisors, team leaders). From your dashboard, select Learners followed by Overview. Use the Search box to find the learner’s name, then select the More button. The window will open...

Let’s begin our journey at your Learning Road Map: Here we can see that the Mandatory Fire Safety Essentials course needs to be completed. It’s a great idea to find out a little bit about the course before you start: You will notice that the course doesn’t focus solely on the legal aspects of fire safety and its prevention. Upskill People have also ...

Why would you do that? So, you’ve created and deployed a course and it’s received rave reviews! Some of the feedback you’ve had is “this is great, and it would be good for our international partners to see this. However, they have different rules so could you just tweak what you’ve done just for them?” One way would be to build them a new course fro...

Before you can add new learners, you need to understand a bit about how your company structure and course profiles are set up (so you know what courses to allocate to whom and where in the company they will be reported against). This should be set up by the platform administrator, if not you can’t add your new learners. You might find these guides u...

You’ve possibly read some of the other guides on reporting and may even have had some experience of it. If you’re using the reporting tools daily to manage your team’s learning compliance, then you’ll know that there will be times when you won’t achieve 100% compliance because one of your team is off sick, for example. So, how do you set up some pla...

You may find that there comes a time when a course is assigned to a lot of learners and, for some reason, certain individuals don’t actually have to complete that course. There are many reasons for this, one example being that senior team members could already have certificates proving their competence. And so, completing another course covering the...

When someone leaves the business, they need to be set as inactive with a leaving date. This will prevent them from logging in and also, you won’t want ex-learners to skew your reporting data. When they’ve been set as inactive, they won’t show up on reports, but their training records are retained, just in case. You never know when you might need to ...

This tool allows you to look at the learning results of individual learners – the time they’ve spent learning, when they last visited a specific course, and details about any expired learning. It’s a useful tool if you, for example, want to find out which learners haven’t completed a specific course, so that you can potentially remind them! From you...

Welcome to Upskill People’s learning platform! It’s a pleasure to have you on board. Before you even start to worry about how to use your new platform, please don’t! You don’t need to get started on your own. We will be guiding you through each step along the way, for you to get the very best out of the platform. The good news is that there are only...

Sometimes we want to give people content and we can’t just use a learning profile (because they share a job type with another person who won’t need the same content) and we can’t use a location attribute (because not everyone in the same location needs this content). We can do this using a personal attribute: A personal attribute can be anything. It...

So, you’ve logged a new employee under a temporary username on your Upskill People learning platform. For simplicity’s sake, let’s call him Joe, because that’s his name. You did this because he didn’t have a payroll number at the time, but needed to get on with some of the courses so that he could be trained quickly, be compliant and work safely. Te...

So, you’ve just started a new job with a company that’s a big fan of e-learning. So much so that they’ve created a huge library of content for the team to upskill themselves! As the Platform Administrator, it’s a good idea to group courses together (we call them course types) so that your teams can work through them quickly and in order of importanc...

Now that you’ve got your company structure set up on the Upskill People Learning Platform, it’s time to think about your workforce. You might be thinking, “Wow, there are a lot of courses here, will I have to assign them all to my learners one by one? Who has time for that?!” No one, that’s who. That’s why we’ve made a way to group the courses toget...

You've just got your shiny new learning platform and are eager to get those courses up and running. But hold on! Before heading straight into giving your teams courses, you need to set up your company structure! This is a crucial first step because all of your learners need a place to belong! Set up carefully, it will allow you to track and record y...

We’ve made assigning your courses simple and quick to do by assigning a learning profile to a particular job type. Let’s say you run a bar and you employ a bartender. You don’t want to be spending so much time and effort both figuring out the relevant courses for them, and then manually assigning each of the courses to them. You would lose hours! In...