It’s always a good idea to include a course survey after learners complete a course, so you can get their feedback on the structure and content, and most importantly, how the learning is going!

Post-course surveys are such an important tool, but often don’t always get utilised to their full potential. There is a wealth of data and information that you could tap into with these surveys, which can then be used to inform future learning, and even wider business decisions. But this data doesn’t always get the attention it needs.

Post-course survey data can be used to measure against your objectives and goals, to see if the courses (and learning) are progressing at the rate they need to in order to reach these goals. It’ll allow you to quickly identify any issues in courses, so that they can be dealt with and won’t have too big an impact on future learning. Learner feedback is essential in ensuring your courses are delivering on the objectives you set out initially, and in an effective way.

You may find this guide useful: Setting and measuring learning goals

What can surveys tell you? Well, they can tell you if people are learning the knowledge and skills you want them to from the courses, if the course was easy to use and understand, and which areas or questions people are finding a little more difficult.

Let’s turn to how to access, navigate, and analyse your post-course surveys.

From the Reporting … Overview, pick Survey Feedback:

You’ll see a list of all your surveys that are available to view:

Select a survey to see the available report options:

Completion Report

When a learner submits their survey answers, their individual survey record will be marked as ‘completed’. The completion report is a simple calculation of how many people have the survey available to them, and how many have then gone on to submit their survey answers.

You can use the filter settings to refine the data to what you want to see, for example, you can refine the data by specific regions or job types.

It’s worth noting that the completing of surveys is a mandatory step for learners at the end of each course, so this type of survey reporting is useful for looking at which parts of the company are completing the courses, and which ones are not!

Question by Question Analysis

Each survey question has a list of options, so the person taking the survey can pick any option as they see fit. This analytical tool details, by option for each question, the total number of responses and as a percentage of the overall results:

A good way to measure how your courses are doing with this this data is by basing it on the Net Promoter Score. This is basically a score that looks at people’s feedback as ‘Promoters’, ‘Passives’, and ‘Detractors’.

In this case, you’ll want to add up your positive responses, i.e. those responding with ‘Strongly Agree’ and ‘Agree’, to see what your percentage score is. We would suggest that anything above 80% is good, and anything above 90% is excellent!

And you can again use the filter options at the top of the screen to refine the data you’re looking at, for a more detailed picture of how each region or establishment found the learning.

You can change how the data is presented for all questions using the top icons:

Or you can mix and match on a question-by-question basis using the icons against each question:

Free Text Export

Surveys allow people to enter their own comments. This is useful for people to express their thoughts and opinions in their own words, especially if they have a specific issue or comment they wish to feedback on that wasn’t reflected in the options in the Question by Question Analysis section. Scroll down and pick ‘View responses’.

Select Expand to see the individual comments, as well as a Word Cloud of the most often used words and phrases:

Not only are post course surveys a valuable tool for your online courses on the Upskill People platform, but they’re also great for any offline courses too! 

You can input all your offline learning and events on our platform, meaning that they will also be reflected in the data and reporting. You can have a person’s entire learning record in one central place, avoiding the time and effort of collating all the different bits of information.