Completing courses for people

You may find that there comes a time when a course is assigned to a lot of learners and, for some reason, certain individuals don’t actually have to complete that course. There are many reasons for this, one example being that senior team members could already have certificates proving their competence. And so, completing another course covering the...

Refreshing courses and make your team do them again

As a manager, you might find that you need just one or two of your team to repeat a course in order to be compliant and prove due diligence. And there’s a really easy tool that you can use to do just this – Refresh Courses. One example might be if they have failed a test purchase, a pretty serious offence. This wouldn’t fall under the category of ‘m...

Automating course refreshes

As we know from  Refreshing courses   we can refresh a course for an individual or we can make lots of people do a course again. This is great but what are my options with regards to automating this process? I’m so glad you asked, read on. You have two options when it comes to automation: Make an individual do their course again after a set period o...

Creating a flexible profile

We’ve shown you how to group courses together so that they can be assigned to lots of people in one go in this guide:  Grouping courses into learning profiles . But what if you have one or two people that just don’t fit any particular mould? It’s a rare occurrence, but a real challenge when it does! Before we go into how to create a flexible profile...

Why your changes to a learner’s details aren’t saving

So, you’ve created or updated a learner’s details, and they’re just not saving. This is clearly a total and utter nightmare! But don’t worry, it’s fixable so read on. When a learner’s details aren’t saving, the number one cause is a duplicate email address caused by the automated import. It might also be a duplicate username (very rare) or an email ...